Tenants and/or applicants wishing to request a reasonable modification to the property or the rental unit, or a reasonable accommodation to the property policies or procedures should submit this request using the Certification - Need for Reasonable Accommodation/Modification form. The use of this specific form is not required, however in order for a reasonable accommodation request to be approved, the handicap/disability and need must be apparent or an independent 3rd party (usually a care provider) must certify the resident as handicapped or disabled according to the Fair Housing definition, and must confirm there is a correlation between a symptom of the handicap/disability and the accommodation requested. 

Tenants should complete the top portion of the form (containing tenant and unit information, as well as tenant authorization for release of the requested information) and request that the care provider complete the remainder of the form. Please note that the care provider should not provide information about the specific diagnosis, only the symptom(s) of the diagnosis related to the request. The completed Request for Reasonable Accommodation form can be turned in to the Apartment Support Associate or sent directly to the home office for processing. 

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Residents wishing to vacate the rental unit should submit a full 30-days' Notice to Vacate. A household's lease obligation will not be considered fulfilled until the initial lease term has been completed and a full 30-day notice to vacate has been provided.

Residents are responsible for paying the rent on the unit through the notice period and until possession of the unit is returned to the landlord by returning the keys to the Apartment Support Associate. Residents vacating a unit mid-month should pay the rent in full on or before the first of the month in which they plan to vacate the unit. Residents will be credited back for any unused portion of the rent (daily pro-ration will be calculated) on the Final Accounting Statement. When submitting a notice to vacate form, please provide all information requested. This will guarantee speedy and accurate processing of the Final Accounting Statement and return of any applicable security deposit and/or rent reimbursement. 

The Resident Pre-move-out Checklist should be used as a cleaning guide to minimize charges on the Final Accounting Statement and therefore maximize return of the applicable security deposit. 

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Click Here to Print Form, Resident Pre-Move-Out Checklist

Residents wishing to transfer between units at a given property should complete a Request to Transfer form and submit to the Apartment Support Associate. In order to be considered for a transfer, the household must have completed the initial lease term, and must be considered in good standing. A household will be considered in good standing if none of the following exist within the 6 months preceding the transfer request: history of late payments. lease violations, valid complaints against the household for disturbance, tenant relations or similar issues, damage to the rental unit above and beyond normal wear and tear, housekeeping issues or concerns. If any of the above-listed issues is present, the transfer request will not be approved. 

If the transfer request is approved, a security deposit must be paid in full to secure the new unit. Payment plans will not be accepted for transfers. Additionally, prorated daily basic rented will be deducted from the security deposit held for unit being transferred out of from the date the resident takes possession of the new unit until the date the resident returns possession of the initial unit. 

Residents wishing to move between different properties managed by T&L Properties will need to complete a rental application for the property they are wishing to move to. Moving between properties is not considered "transferring"; therefore an application is needed as opposed to a Request to Transfer form. The move will be treated as outlined above with regard to payment of security deposit and rent, and T&L Properties will be considered the landlord reference for purposes of processing the application (therefore the household must meet the criteria for a resident in "good standing" as listed above).

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Resident complaints should be submitted in writing to the Granger office through a Resident Complaint Form, and accompanied by all available supporting documentation (photos, police report, etc.). When completing a resident complaint form, it is important to provide as much detail about the situation as possible, including dates, times, and the nature of disturbances, parties involved. etc. This will assist our staff in resolving the issue as quickly as possible. Please keep in mind that our staff is required to act within the confines of Iowa Landlord Tenant Law. There may be some complaints that are not within our ability to resolve. Rest assured, we do take all complaints and concerns seriously and will act accordingly within the constraints of the law.

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Non-emergency service requests may be submitted through the online portal or by completing a hand-written service request card and placing it in the rent box on site. For maintenance emergencies, or any emergency that threatens safety or property, please call the maintenance number listed on site immediately.